In this video, we break down One Point One Solutions Ltd, a tech-enabled BPM/BPO company that has evolved from traditional call-center services into an AI-led digital transformation partner. The company provides customer support, back-office operations, generative AI automation, analytics, digital onboarding, RPA and deep-tech workflow solutions for clients across India, the US, UK, APAC and the Middle East. With multi-year recurring contracts, global acquisitions, and a pivot toward AI-driven delivery, One Point One is attempting to transition into a higher-margin, scalable business model. But governance concerns, client concentration, and volatile margins make this a complex company to evaluate. Key Highlights
- B2B model with recurring multi-year contracts and predictable revenue
- Shift from traditional BPO → AI, RPA, generative AI, low-code/no-code platforms
- Global presence across India, US, UK, Singapore, APAC
- Sector concentration: E-commerce (30%) and BFSI (19%) form ~50% of client base
- Recent acquisitions in India, Europe, Singapore, and the US to expand capacity & clients
- High marquee client roster: SBI Life, ICICI Bank, Kotak, SBI Card, TVS, Jaguar, and international BFSI/retail names
- Expanded capacity to 5,500+ seats → scaling without major new capex